Contact us
Email support@caring-app.com with your question and, if it is about your account, the mobile number you use in Caring. We usually reply within 2 working days.
Common questions
I did not receive the sign-in code
Check the mobile number and country code, wait a minute and tap Send code again. Codes can take a little longer on weak networks.
Reminders are not ringing
Open Caring → Settings → Alarms & reminders and follow the steps shown. On Android, allow notifications, "Alarms & reminders" and full-screen alarms, and turn off battery optimisation for Caring if your phone offers it.
How do I add a family member or caregiver?
Open your care circle in the app and invite them by mobile number. You choose what they can see and do, and you can remove their access at any time.
A reading or prescription was read wrongly
Open the entry and correct it. Photo readings are produced with AI and can make mistakes, so always check them.
How do I get a copy of my data or delete my account?
Use Settings → Export care data, and see Delete your account.
Caring is not a medical or emergency service. Our support team cannot interpret readings or give medical advice. For health concerns, speak to a doctor. In an emergency, call 112 (India) or your local emergency number.