1. Who we are
Caring is a care-coordination and reminder app for families, operated by Rad Tech Labs Private Limited, India ("Caring", "we", "us"). For any privacy question or request, write to support@caring-app.com. This address is also our contact for grievances under India's Digital Personal Data Protection Act, 2023.
2. Information we collect
We collect only what the app needs to work:
- Account: your name and mobile number. We verify the number with a one-time code sent by SMS. If you choose Sign in with Apple on iPhone, we use your Apple sign-in identifier and any name you provide, and keep an encrypted authorization token so the connection can be revoked when you delete your account. Apple may include an email address in the authentication response; we do not use it to match care accounts or store it as your account email.
- Care information you add: medicines, schedules and stock, doses taken or missed, health readings (blood pressure, blood sugar, temperature, weight), symptoms and check-ins, appointments, tests, bookings, reminders, rewards and notes.
- Photos, documents and recordings you choose to add: photos of readings, prescriptions and reports, PDFs, profile pictures, reward photos or videos, and voice messages.
- Care circle and SOS: the people you invite (name and mobile number), the access you give them, messages, and SOS alerts with any note or voice message.
- Addresses and places: a home address and saved pharmacies, labs or clinics, if you add them for bookings or nearby search. We do not use your phone's GPS location.
- Device and diagnostic information: a notification token, a random app-installation identifier linked to your signed-in account, device model and manufacturer, operating-system and app/build versions, memory capacity, and basic security records such as IP address and request times. While you use the signed-in app, we collect feature-use events, error and performance timings, permission status, and counts and ages of pending uploads or changes to diagnose problems and improve reliability. Android also reports total and available device storage; iPhone storage is included only if you choose to share it in a support report. Diagnostic events do not include your photos, health-reading values or raw patient identifiers.
- Support requests: the category and description you submit with app/device details, and any optional storage details you choose to include.
We do not use advertising, we do not track you across other apps or websites, and we do not sell your information.
3. How we use it
- To run your care plan: reminders, alarms, readings, trends, bookings, rewards and your care data export.
- To share care information with the people you have invited, and only with the access you gave them.
- To read photos and prescriptions for you (see section 4).
- To send sign-in codes, reminders, care-circle updates and SOS alerts.
- To keep the service secure, prevent misuse, measure feature use and performance, diagnose reminder or sync problems, and answer your support requests.
4. Reading photos and prescriptions with AI
When you ask Caring to read a photo or prescription, the relevant image or text is sent to OpenAI to extract the numbers and words, and the result is saved to your care record. Other document text scans may use Amazon Web Services Textract. OpenAI processes it only to provide this service to us, and the request is not stored by OpenAI for training. AI can make mistakes, so please check readings and schedules before relying on them. Caring does not diagnose, treat or give medical advice.
5. Who else processes your information
We use trusted service providers who process information only on our behalf and under our instructions:
- Amazon Web Services (Mumbai, India): our servers, database, encrypted file storage and text recognition for document scans.
- Twilio: delivery of sign-in codes by SMS.
- OpenAI: reading photos, prescriptions and reports (section 4).
- Google: Firebase Cloud Messaging for notifications on Android, and Google Places for finding nearby pharmacies, labs and clinics when you search.
- Apple: notifications on iPhone.
Some of these providers may process information outside India. We share information with others only when you ask us to (for example, with your care circle), or when the law requires it.
6. Where and how long we keep it
Your care records and files are stored in India (AWS Mumbai), encrypted in transit and at rest. Files are checked for viruses and can only be opened through short-lived private links. We keep your information while your account is active. When you delete your account, it is removed from our live systems within minutes; encrypted backups are kept for up to 90 days and then deleted automatically.
7. Your choices and rights
- See and correct your information in the app at any time.
- Download a copy of your care data: Settings → Export care data.
- Remove a caregiver's access or leave a care circle whenever you want.
- Turn off notifications, camera or microphone access in your phone's settings.
- Delete your account and data at any time: see Delete your account.
You can also email support@caring-app.com to access, correct or erase your information, or to raise a concern. We reply within 30 days.
8. Children
Caring is for adults aged 18 and over. Care information about a child or another adult should only be added by someone who is responsible for them and has their consent where required.
9. Changes to this policy
If we make important changes, we will update this page and tell you in the app before they take effect.